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In progress. We are still working to improve our upload pipeline to support more files. We will update this document as we learn more!
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Problem: The majority of upload errors we see are due to malformed CRS data associated with the GeoTIFF. Custom or engineering coordinate systems without a geodetic datum cannot be georeferenced by our platform.
Solution: Check your raster's CRS in your GIS software before exporting. If you're using a custom CRS, reproject to a standard system with an EPSG code. Always export rasters using a CRS with an EPSG code, ideally the same CRS as your projects assigned CRS. While not mandatory, setting a project CRS in Stitch3D leads to better data consistency and a better overall experience in our platform.
Problem: Using YCBCR color format will create an error during processing.
Solution: For full color imagery (3 or 4 bands), export as RGBA (Red, Green, Blue, Alpha). Check your export settings in your GIS software to ensure RGBA/RGB color space is selected.
Problem: We are currently working to support more file types and compression algorithims in our pipeline. We have noticed errors associated with some files compressed using ZSTD.
Solution: We are still experimenting with different compression algorithms in our pipeline, if you experience an error in file processing on Stitch3D try compressing with a standard algorithm such as DEFLATE, or no compression at all.
If you encounter upload errors, contact our support team with: